Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
What is the Mailing Address and Phone Number?
21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300
What Special Event are planned for this year?
Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.
What are the Operating Hours?
For more Information, see our park calendar.
<a class="faqbutton" href="https://www.sixflags.com/splashtown/events/all" target="_blank">View Calendar</a>
How do I get information about Splashtown and the Houston area
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.
What types of jobs does Splashtown offer and how do I apply?
Splashtown has positions in various departments, and you may find this information and apply online.
When does the park open?
View our operating calendar for days and hours of operation.
Do you have a place for mothers to feed or change their babies?
Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.
Is smoking permitted inside the park?
SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park's front gate.
Does Splashtown have ATMs?
There is an ATM located at the Tikki Trader and Sammy's Surf Shop for your convenience. Please reference the park map and guide or visit Guest Relations inside the park for locations.
What happens if I lose something while at the park?
For lost items visit Guest Relations at the front gate.
Is there a place to store my belonging inside the park?
Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.
Locker pricing $10.00 & $15.00 and $25.00.
What Happens if it rains?
In the event of rain, Wet ’n’ Wild SplashTown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.
To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.
May I bring my own food and beverage into Splashtown?
SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.
How many rides does SplashTown have?
SplashTown has 17 rides available at our park. For a complete listing, including height requirements, please visit our Rides page.
Are there rides for small children to enjoy?
SplashTown has two areas designed specifically for our pint-sized guests. Check out our Kid's Rides page for a complete list and descriptions.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our Web site, and on signs posted at each slide and attraction.
I purchased a ticket online, but i don't see my receipt confirmation email?
If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.
How do I purchase a ticket online?
When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.
What if I receive an error when trying to add an item to my cart?
If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.
What if my transaction failed due to an error regarding my billing address?
The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.
How do I print my ticket(s) at home?
Tickets can be printed from your computer's printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the "Register and Print" button on the order confirmation screen or your email receipt. Tickets already marked with "Guest" do not need to be registered individually, the venue has designated these ticket types to not require registration.
If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:
How do I purchase tickets from my mobile device?
1. Tap the "Buy tickets" button on the Home Screen.
2. Tap the Menu button in the top left to see more options.
3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!
4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.
Can I get a refund on my ticket purchase?
All ticket purchases are final - NO EXCHANGES OR REFUNDS.